important booking information & policies
Please read through the following information before you process your reservation.
BC Parks Fees
If you are planning a trip to Hot Springs Cove, BC Parks requires you to purchase a BC Park access fee from us if you are 6 years of age or older. If there are any children in your group you must tell us how old they are.
Doing our part. A small carbon offset fee is attached to all fares. Climate change is a serious problem and businesses can be solutions. We are taking responsibility for the emissions we create. Ocean Outfitters travels and operates 100% carbon free. We purchase high quality offsets to support the transition to a sustainable energy economy.
All activities and programs are subject to the signing of a waiver. If you do not accept the terms of our release agreement, you will be refunded and will not participate in the excursion. Our waiver can be viewed here Ocean Outfitters Waiver.
Online Reservations for Adventure Tours
When booking online for adventure programs, your credit card will be charged at the time of booking, however you will be eligible for a full refund if you cancel your booking at least 48 hours before your booked tour. You can pay online by Visa, Master Card, or AMEX. You will receive a brief message confirming you made a booking which will be followed by an official confirmation that displays the number of passengers, date of program, departure times, etc. Our staff emails you this official confirmation typically within 48 hours of your booking. Please let us know if you will be traveling with a cell phone, as that number can be useful in-case we need to contact you. Also, the name of your accommodation in Tofino and your arrival and departure dates/times are helpful to know. If there are any small children in your group please tell us how old they are.
Online Reservations for Fishing Charters
When booking a fishing charter online, your credit card will be charged in advance. If you travel with a cell phone, that number can be useful in-case we need to contact you. Also, the name of your accommodation in Tofino and your arrival and departure dates/times. If there are any small children in your group please tell us how old they are.
Zodiac Height Restrictions
Children must be at least 142 cm (4'6") tall for our zodiac tours.
Zodiac Weight Restrictions
You must be able to fit into one of our flotation suits in order to ride aboard a Zodiac. The maximum weight for our largest flotation suit (XXL) is 280 lbs (127 kg).
Some trips may not be suitable for pregnant women or those with serious back and neck problems. Please let us know of any such conditions at the time of booking. The Zodiac is not suitable for children under 142 cm tall.
Students are 13 - 19 years of age, and Seniors are 65+.
Reservations will be confirmed within 48 hours of online booking UNLESS you have made your reservation on the weekend. Confirmations are typically not emailed on weekends. If you do not hear from us within 72 hours, please call either our local number 250 725-2866 or the toll free line 1-877-906-2326.
Cancellation Policy for Online Reservations & Telephone Bookings
In the event that Ocean Outfitters must cancel a departure due to weather conditions, you will have first opportunity to reschedule your trip or to collect a full refund. If you decide to change your plans and wish to cancel your adventure, you can cancel by phone up to 48 hours prior to the appointment. NOTE: Some tours have different cancellation policies. For example, the Ultimate Adventure Tour, and Private Tours both require more notice to cancel in order to get a full refund.
Where to Meet
Arrival time is typically 1/2 hour before any adventure and the meeting place is at our office 368 Main Street in Tofino. We look forward to your arrival! You may park in our lot or street side parking is available at no charge. The District of Tofino has a pay parking lot 1/2 a block from us on Third Street.
We enjoy a very high success rate of over over 95% but weather conditions and nature can be unpredictable. We do not hand out many rain-checks however, if you do not see a whale on your whale watch between March and October or/ a bear on your bear watch during the bear season, we are happy to offer you a free pass to join us another time. We cannot promise with 100% certainty that there will be sightings on every single program simply because of the inherent nature of viewing wild animals in their natural environment. This is not a zoo! To ensure your satisfaction, our rain checks have no expiry, so hang on to them until your next Tofino vacation. Our rain checks are also transferable between tours but not refundable for cash. Our guarantee is not a cash back guarantee. If you would like to use a rain check you are obligated to make a reservation and understand that availability is dependent on capacity requirements therefore rain check passengers travel on a standby basis.
Unfortunately we are able to honor only one free seat per tour. We recommend reservations if you are traveling with small children 3 and under or/ if you hope to use a seasonal promotion.