Customer Acquisition Associate 2019  

Who we are:

We believe in restorative tourism. Located on the west coast of Vancouver Island in the village of Tofino, we are committed to preserving the ecology of Clayoquot Sound through our various initiatives and support of local organizations providing education, monitoring, and restoration of Clayoquot Sound. Our fun and educational programs are designed to cultivate and to imbue appreciation for the ecological value of our coastal ecosystems. We are a green business committed to connecting visitors with nature and inspiring conservancy.

What is this position about?

The Sales Associate is accountable for delivering service excellence which drives results and enhances customer experience. The Sales Associate will excel at executing Ocean Outfitters customer service strategy and delivering sales results, through their communication of our tour program, Ocean Outfitter’s vision, and by sharing environmental knowledge with the customer.

Who are you:

Are you an individual who works well in a team environment, creates energy and excitement around shared goals and values, contributes to an environment of trust and respect, thrives in a fast-paced environment and can easily shift priorities as needed, acts with urgency and integrity and demonstrates flexibility? If you welcome new challenges, have a drive for success, and embrace the responsibility of leadership, then we are happy to consider you for our Ocean Outfitters Team!

Responsibilities will include but not be limited to:

  • All aspects of tour sales/reservation, retail sales, and program dispatch: Engage and interact with customers while maintaining a friendly and professional demeanour

  • Promote and share excitement around Ocean Outfitters goals and values

  • Maintain a professional and productive work environment

  • Process all Point of Sale transactions accurately and efficiently

  • Maintain cleanliness and organization in assigned areas

  • Resource management

  • Administrative support

  • Occasional barista service

Skills & Qualifications:

  • Applicant must have a minimum of 2 years sales experience in the tourism sector or a proven track record in a comparable position (e.g retail).

  • The environment is fast paced and the applicant must exhibit exceptional customer service skills, organizational skills, and the ability to multi-task with ease.

  • Applicant must have highly developed interpersonal, conflict resolution, and salesmanship skills.

  • To build credibility with customers you should have a proven affinity for the west coast environment and wildlife.

  • Given a large number of foreign customers, fluency in English and the addition of a second or third language is preferable.

  • Marine Radio Operators Certificate an asset.

  • Ability to work a flexible schedule to meet the needs of the business, including mornings, evenings and weekends.

Start date: Full-time hours from March, April, or May 2019 to October 2019

Note: Ocean Outfitters offers staff accommodation for qualifying team members.

Commitment: We are looking to create a long-lasting relationships with our staff and encourage all our staff to return for multiple seasons wherever possible. We expect a minimum commitment of one full season until end of September/October.


Please apply with resume and references to  ATTN: Jani Bahnsen